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Privacy Policy

Last Updated: [6/19/26, June 19, 2026]

1. Introduction

ColombianGardens LLC operates the website colombiangardens.com and provides landscaping and gardening services. This Privacy Policy explains how we collect, use, and protect your personal information.

2. Information We Collect

When you request a quote, we may collect the following personal information:

• Full name
• Email address
• Mobile phone number
• Service address
• Project description and service requirements

3. How We Use Your Information

We use your information to:

• Process and respond to your quote requests
• Send personalized service estimates via SMS and/or email
• Contact you by phone when necessary to coordinate and confirm service details
• Schedule appointments and consultations
• Provide service updates and follow-up communications
• Maintain customer service records

4. SMS Messaging and Phone Communications Policy

ColombianGardens LLC communicates with customers through two channels: SMS messages and phone calls. Both channels are used solely for matters related to your service request and are never used for marketing, advertising, or promoting additional products or services.

SMS Messages

By providing your mobile phone number and explicitly opting in by checking the consent box on our quote request form, providing verbal consent during a phone call, or sending an inbound SMS message to our business number, you agree to receive SMS messages from ColombianGardens LLC.

Types of SMS messages you may receive:

• Personalized service estimates and quotes
• Quote updates and revisions
• Appointment confirmations and reminders
• Service-related follow-up communications

Message Frequency: Varies based on your activity, typically between 2 and 5 messages per quote request.

Message and Data Rates: Standard message and data rates may apply depending on your mobile carrier and service plan. ColombianGardens LLC does not charge for these messages.

Opt-Out: You may unsubscribe at any time by replying STOP to any message. Reply HELP for assistance.

Phone Calls

In addition to SMS messages, a live representative from ColombianGardens LLC may contact you by phone solely to coordinate practical aspects of the requested service, such as:

• Confirming the service address
• Confirming crew arrival times
• Clarifying project details or observations
• Coordinating appointment changes

All calls are made by a live representative. We do not use automated dialing systems, robocalls, predictive dialers, or prerecorded voice messages. Phone calls are not used for marketing, advertising, or promoting additional products or services.

We Do Not Share Mobile Information With Third Parties

We do not share, sell, rent, or otherwise disclose your mobile phone number or SMS consent information to third parties or affiliates for marketing or promotional purposes under any circumstances.

Your phone number and consent information are used solely by ColombianGardens LLC to fulfill your service request and provide related communications.

5. Information Sharing

We do not sell or rent your personal information. We may share information only in the following limited circumstances:

• With service providers who help us operate our business (such as payment processors or CRM systems) under strict confidentiality agreements
• When required by law or to respond to legal requests
• To protect our rights, property, or safety

6. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, alteration, or disclosure.

7. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information
• Opt out of SMS communications at any time
• Unsubscribe from email communications at any time

To exercise these rights, please contact us at:

Email: [colombiangardens@gmail.com]
Phone: [+1 (206) 631-1116]

8. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last Updated" date at the top of this page reflects the most recent revision.

10. Contact Us

If you have any questions regarding this Privacy Policy, please contact us:

ColombianGardens LLC
Address: [835 S Jackson Ave, Tacoma, WA 98465]
Phone: [+1 (206) 631-1116]
Email: [colombiangardens@gmail.com]

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